The Leadership We Need - What Behaviors to Look For

Dr. Mark Goulston describes how the best leaders are:
1. Unflappable
2. Present
3. Knowledgeable
4. Wise
5. Gracious
6. Humble
And he uses Pope Francis as one of the people who best embodies all of these behaviors.

Dr. Mark Goulston is a #1 best selling author of seven books, former hostage negotiation trainer, speaker, trainer, coach and renowned psychiatrist. He is regarded as an internationally renowned expert in the field of empathy and listening. As a result of his rich and diverse background and experiences, Dr. Goulston increases people’s ability to get through to anyone.