Talking to Crazy - Dealing with someone who is venting at you - Dr. G's Relationship Tool Box

Dr. Goulston mentions his upcoming book, Talking to Crazy, and gives a tip for dealing with someone who is venting at you or acting like a victim.

Dr. Mark Goulston is a #1 best selling author of seven books, former hostage negotiation trainer, speaker, trainer, coach and renowned psychiatrist. He is regarded as an internationally renowned expert in the field of empathy and listening. As a result of his rich and diverse background and experiences, Dr. Goulston increases people’s ability to get through to anyone.