Dr. Mark Goulston is a #1 best selling author of seven books, former hostage negotiation trainer, speaker, trainer, coach and renowned psychiatrist. He is regarded as an internationally renowned expert in the field of empathy and listening. As a result of his rich and diverse background and... Read More
Dr. Goulston explains why he has abandoned powerpoint for some presentations and questions the audience about what would make the best talk for them and how being booed on the Donahue Show helped him to realize this. Then see the different result on Oprah after he learned to tune into his audience where they were at instead of trying to convince them of anything.