Conflict Resolution with Dr. Mark Goulston

Dr. Goulston brings his Harvard Business Review assessment to the Zo What show and gives a tip on one of the best ways to approach conflict

Dr. Mark Goulston is a #1 best selling author of seven books, former hostage negotiation trainer, speaker, trainer, coach and renowned psychiatrist. He is regarded as an internationally renowned expert in the field of empathy and listening. As a result of his rich and diverse background and experiences, Dr. Goulston increases people’s ability to get through to anyone.