Updated to reflect changes to Privacy laws and regulatory interpretations
- Categories of Information We Collect;
- Cookies & Tracking Technologies;
- Categories of Use of Your Information;
- Sharing Information;
- Security of Information;
- How Long We Will Hold Information;
- User Generated Content;
- Our Commitment to Children’s Privacy while using Popcornflixkids.com and our other Sites;
- Personal Information Review and Revision Policies;
- Unsubscribe, Data Removal & Other Individual Rights Policies;
- Your California Privacy Rights;
- Other Sites and Services;
- Consent to Processing in the United States;
- Choice of Law;
We collect information from and about you or your child, including personal information and information about you or your child's use of the Sites, the Applications, and our Services. Specifically, we collect information: (1) directly from you, such as when you register to use our Sites, request our email newsletters, send submissions or participate in polls, surveys, contests, sweepstakes, or other offers; (2) from third parties, such as when you log in through a social networking (3) automatically, as you move through our Sites and our Applications, such as Sites’ usage, browser types, IP addresses or device IDs, and other data, as discussed below.
Information We Collect Directly From You. We request information from you when you register for an account for our Sites, request our newsletters, participate in our polls, surveys, contests, sweepstakes, story submissions, and other promotions, and when you contact us regarding questions or concerns you may have with the Sites or our Services.
Depending upon the particular activity, we may request the following information from you or your child:
- your name,
- email address,
- zip code,
- phone number,
- age range,
- income range, and,
- for members of www.truli.com, credit card and billing information is collected by a third party. CSS does not receive any credit card information but may receive some billing information as described in the section: Third Parties Providing Services on our Behalf.
Some information is optional. You are under no obligation to provide any information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
- Submissions for Chicken Soup for the Soul Books. If you send us an original story or poem submission to be considered for publication in a Chicken Soup for the Soul book, we ask you for information such as:
- Contact information such as name, email address, mailing address, phone and fax numbers.
- The title and complete text of your submission.
- If your submission is accepted, we request further information in order to ensure we can complete the publication of your work.
Information We Collect About You From Third Parties.
Passive Collection. Each time a visitor comes to the Sites or uses our Applications, our servers collect information, including, Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to count, track and aggregate each visitor's activity as part of our analysis of general traffic flows at our Sites and on our Applications (e.g., tracking where traffic comes from, how traffic flows within the Sites and our Applications, etc.). We collect some of this data directly, and we also engage third party service providers (e.g., Google Analytics) who use the technologies described in this section, to collect this information and to assist us with our analytics.
More information on how Google uses data when you use our Site or Applications: http://www.google.com/policies/privacy/partners/
With regard to Applications, we may collect your mobile device ID, location and language information; device name and model; operating system, IP address, name and version; your activities within the Applications; and length of time that you are logged into our Applications. We will allow you to opt-in to the tracking of your Location.
In some instances, this information may be associated with your username and may be combined with other information, including personal information that we have collected about you.
Location Information. If you are using our Applications, we also may collect your location. We will request your permission prior to doing so. We may combine your location information with other information that we have collected about you. If you no longer wish to allow us to collect and use your Location Information, you may turn this off at any time at the device level.
Other companies that place advertising on our Sites also have the ability to assign their cookies to you. You can opt out of the collection of certain information about you by many online advertisers. Please see the section below entitled “Advertising” for additional information.
You can control the degree to which you accept flash cookies by accessing your Adobe Flash Player management tools directly through the settings manager for Adobe Flash, located at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. (Users running the Windows operating system can generally view flash cookie files in this folder: \Documents and Settings\[username]\Application Data\Macromedia\Flash Player. Users running the Apple operating system can generally view flash cookie files in this folder: /users/[username]/Library/Preferences/macromedia/Flash Player. Flash cookies, or LSO files are stored typically with an “.SOL” extension. If you do not allow flash cookies on your computer, you may not be able to take advantage of or participate in certain features of our Services.
Web Beacons. Our Web pages or e-mail messages may contain a small graphic image called a Web beacon, which is sometimes also called a “clear gif,” that allows us to monitor and collect certain information about our users, such as the type of browser requesting the Web beacon, the IP address of the computer that the Web beacon is sent to and the time the Web beacon was viewed. Web beacons can be very small or invisible to the user, but, in general, any electronic image viewed as part of a Web page or email, including HTML-based content, can act as a Web beacon. We may use Web beacons to count visitors to our Web pages or to monitor how our users navigate our Sites, and we may include Web beacons in email messages in order to count how many of the messages we sent were actually opened or acted upon. We use Web beacons to compile aggregate statistics about our Sites and our marketing campaigns.
We use your information, including your personal information, to provide our Services to you and for the following purposes that are reasonably aligned with your expectations:
- To communicate with you, to respond to your inquiries, and for other customer services purposes;
- To provide information that you have requested to receive from us;
- To tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services;
- To improve our Services;
- For research purposes;
- For marketing and advertising purposes; for example, we may send you emails about new features of our Sites and our Applications as well as about our products and services, as well as products and services of third parties, that we believe would be of interest to you;
- To better understand how users access and use our Services, both on an aggregated and individualized basis.
Third parties providing services on our behalf. We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) distribution of marketing and promotional material; (b) website evaluation and analytics; (c) fulfilling magazine, newsletters or other subscriptions; (d) payment transactions; (e) data collection, storage, management, analysis and, where applicable, cleansing, and (f) any other services designed to assist us in maximizing our business potential. These third parties may have access to information about visitors to our Sites and our Applications, including personal information, for the purpose of performing their duties and functions.
- Payment processor.
- Truli uses Paypal for PPV transactions. PayPal is PCI compliant third-party payment processor. Please see Paypal Privacy Statement: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
- Email newsletters processor. Our email newsletters are processed and delivered by third-party email services. By subscribing to an email newsletter, you acknowledge and agree that your personal information (such as email address, name, country, and zip code) will be sent and processed according to their terms and privacy policies.
Investigations and security. We may release information about you when legally required to do so, at the request of governmental authorities conducting an investigation, in response to a subpoena or other legal process, or to verify or enforce compliance with the policies governing our Sites, Applications, and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of CSS, or any of our respective affiliates, subsidiaries, business partners, customers or others.
Promotions. If you choose to enter a contest, sweepstakes or promotion offered by CSS, your information may be disclosed to third parties for purposes of posting your entry with attribution or otherwise as permitted in the official rules for the contest, sweepstakes or promotion in question, fulfilling your prize or including your name on a winners list, or as otherwise necessary for purposes of the contest, sweepstakes or promotion. We may also require you to consent to the use of your information, such as name, voice or likeness, in advertising, promotional and marketing materials, in which case the rules will so state. In addition, we may offer promotional content, including sweepstakes and promotions, sponsored by or co-branded with a third party, who may obtain the personal information that you submit. Please refer to the rules of the particular contest, sweepstakes or promotion for additional information. All promotional information offered by CSS will come with instructions on how to opt-out from receiving further information in the future.
Surveys. CSS may from time to time conduct voluntary surveys of visitors to the Sites to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties.
Business Transfers/Bankruptcy. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company. You will be notified via email and/or prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
We will hold information about you on our systems for as long as is necessary for the relevant services, as long as your account is active, or as long as is set out in any relevant contract you hold with CSS, subject to any applicable laws and/or regulations, or to resolve disputes and enforce our agreements. In the case that you wish to cancel your registration as a member of any of our Sites, once an account is deleted, we will not use the information about you other than for administrative purposes. Nonetheless, it stays on the system for a period of one year for administration purposes before being deleted.
Where you contribute to the Sites, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. See User Generated Content below.
Certain portions of our Services permit users to post content in contexts that do not have a restricted audience, including, for example, profile pages, discussion forum messages, blogs, commenting on an article, posting a picture, etc. Any information that you post using these features to our Services may be viewable by other visitors to our Services. We are not responsible for the privacy of your submissions, or for the accuracy of any information contained in those submissions. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Policy, the law or your personal privacy.
If you post or send offensive, inappropriate or objectionable content anywhere on or to the Sites, or otherwise engage in any disruptive behavior on the Sites, we may use the personal information we hold about you to stop such behavior. Where we reasonably believe that you are or may be in breach of any applicable laws (for example, but without limitation, content you have posted may be defamatory), we may use the personal information we hold to inform relevant third parties such as your employer, school email/Internet provider, or law enforcement agencies about the content and your behavior.
Our third-party advertising vendors include Google, LiveIntent, PowerInbox, and others.
To opt out of personalized advertising from Google, visit the Google Ad settings page at https://www.google.com/settings/ads.
You may opt-out of third-party ad networks. The website http://www.networkadvertising.org/optout_nonppii.asp provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including how to “opt-out” of third-party ad networks operated by NAI members. You also may contact the Digital Advertising Alliance at http://www.aboutads.info/choices/ for information about opting out of targeted advertising and your choices regarding having information used by About Ads member companies, including how to “opt-out” of third-party ad networks operated by About Ads members. Opting out of one or more NAI members or DAI members (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you, but it does not mean you will no longer receive any targeted content or ads on our Sites or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAI opt-out may no longer, be effective. Additional information is available on NAI’s and DAI’s websites accessible by the above links.
We will collect information from your child such as IP address for the support for internal operations and to provide contextual advertising . You have the right to consent to our collection and use of your child’s personal information without also consenting to its disclosure to third parties, as we do not share your child’s information with any third parties.
If we make material changes to how we use Personal Information collected from a child under the age of 13, we will provide notice to their parent or guardian by email and obtain prior verifiable parental consent for the new uses of the child's personal information.
If you are using any of our other sites and you are under the age of 13, you are not permitted to use these Services. If you are aware of anyone under the age of 13 using our other Sites, please notify us. Upon confirmation, we will terminate any account that a user may have, and we will eliminate any personal information we may have obtained from that user immediately.
- If you are a registered user of www.chickensoup.com, you may view and update your profile information by logging in and visiting your account settings page.
- If you would like to review or update your personal information for email newsletters, send an email to firstname.lastname@example.org with “Newsletter – personal info request” in the subject line, and include your email address and the names of the newsletters you subscribe to (e.g. A-Plus, Chicken Soup for the Soul lists, Popcornflix), and your updated information.
- If you are a contributor to a Chicken Soup for the Soul book and would like to review or update your personal information, send an email to email@example.com with “Contributor – personal info request” in the subject line, and include your name, email address, and a description of your request. If you need to change your contact information, please be sure to provide the old information as well as the new info, so we can find you.
- If you would like to review or update your personal information for any other of our Sites or Applications, send an email to firstname.lastname@example.org with “Personal info request” in the subject line, and include your email address and the URLs and names of the sites, along with a description of your request; or log in to your account and edit your profile.
- If you no longer wish to receive email newsletters or promotional emails from us, please follow the unsubscribe instructions at the bottom of your newsletter email message or click here to submit a request.
Please also note that if you opt-out of receiving promotional emails from us, we may continue to contact you with via email with service related communications.
- You may also click here or email us directly at email@example.com to unsubscribe from our email newsletters, or to delete your personal information from our email newsletter databases. Include the email address where you receive our newsletters and if possible, please forward a full copy of your email newsletter with your request.
- If you are a registered user of one or more of our Sites and would like to delete your account or remove your personal information such as name and email address, click here or contact us at firstname.lastname@example.org. In your request, include your name, username, email address associated with your account, and the URL for each site where you would like your information to be removed.
Please note: To protect your privacy, we may ask for additional information to verify your identity in order for us to respond to your request. See here for further details.
Users in the European Union only:
- The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
- The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete.
- The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
- The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
- The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.
- The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email or newsletters as described above.
- The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
- The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.
We may disclose your information to Crackle Inc. and its affiliates, subject to the terms of the agreements that created our joint venture, Crackle Plus, for as long as Crackle Inc. owns any interest in the joint venture. Crackle Inc. and its affiliates may use your information for any lawful commercial purposes, including marketing and advertising.
Other than sharing your information with Crackle Inc., as described above, we will only knowingly share your information with non-affiliated third parties for their own direct marketing purposes if you specifically opt-in, or are offered the opportunity to opt-out and elect not to opt-out, to such sharing at the time you provide personal information. If you do not opt-in or if you opt-out at that time, we will not knowingly share the information that was collected, but we may continue to seek your consent to sharing with the same or other non-affiliated third parties for their own direct marketing purposes from time to time. Each consent notice and opportunity will be treated separately so it is possible that you may consent to some sharing but not to others.
YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR INFORMATION TRANSFERRED TO THE UNITED STATES, YOU SHOULD NOT SHARE YOUR INFORMATION WITH US, OR MAKE USE OF THESE WEBSITES.
TO THE EXTENT ALLOWED BY THE LAW OF THE COUNTRY IN WHICH YOU ARE LOCATED, YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO REQUIRE US TO TREAT YOUR INFORMATION IN ACCORDANCE WITH THE LAWS OF ANY COUNTRY OR JURISIDICTION OTHER THAN THE UNITED STATES. HOWEVER, THE FOREGOING WAIVER MAY NOT BE LEGALLY BINDING IN SOME COUNTRIES, SUCH AS THE MEMBER STATES OF THE EUROPEAN UNION. TO THE EXTENT IT IS NOT LEGALLY BINDING IN THE COUNTRY IN WHICH YOU ARE LOCATED, THIS FOREGOING WAIVER DOES NOT APPLY TO YOU.
We are not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that our performance will be error free, and to the maximum extent permitted by law we will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your information.
If you have any further questions or concerns about CSS’s privacy policies and use of information, please send them to email@example.com and include the name and/or website addresses of the Sites or Applications in your message, so we may better assist you with your inquiry.
You can also write us at:
Attn: Data Privacy Officer
Chicken Soup for the Soul
P.O. Box 700
Cos Cob, CT 06807-0700
When we use the term “personal information” in this supplemental California Statement, we are using that term as CCPA defines it, which CCPA generally defines “personal information” to mean information that we maintain in a manner that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information (which are all defined in CCPA). Notably, the definition of “personal information” also does not apply to the collection of personal information from job applicants, employees — whether you are our employee or any employee of the entity arranging access to our Services for you, business owners, directors, officers, staff, or contractors.
Where we act as a “business” under CCPA (meaning we determine the manner and reasons for why we process your personal information), we may be required to disclose the categories of personal information we collect, the sources where we obtain that information, the purposes for why we collect that information, and who we share that information — all of which depends on the specific Service.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Truli: Email address, username (we do not collect real names — only user created screen names), password, age.
Screenmedia: Email address, IP address
www.chickensoup.com, aplus.com, cssentertainment.com, and chickensouppets.com sites: For account registrations (on www.chickensoup.com), email newsletter signups, or contact form messages, we collect an email address, and may also ask for a username, real name, or mailing address (and/or country). Some information is optional depending on the instance. We ask for a password for all accounts registered on www.chickensoup.com. Our websites and apps collect IP addresses, device IDs, browser and operating system information.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
www.chickensoup.com, cssentertainment.com, and chickensouppets.com sites: For account registrations (on www.chickensoup.com) or contact form messages, we may ask for a name, mailing address, telephone number, birthday, name of company, division or job title.
For educators interested in our Hallway Heroes program, we also ask for school information such as name, district, county, and state of the school.
Some information is optional.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
www.chickensoup.com: For account registrations we ask for birthday for age verification. Gender is an optional field on account profiles.
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Truli: Google AdSense uses search history to display relevant ads.
Screenmedia: IP address
aplus.com: Collects IP address, and may also collect information related to users sharing our content on social media, and user interactions with advertisements.
www.chickensoup.com: Our site collects IP address, site searches and user interactions such as registrations, logins, account updates, and clickthroughs (including interactions with advertisements), which can be associated with logged-in account holders.
cssentertainment.com: IP address
chickensouppets.com: IP address
Our email newsletters collect information about user interactions, such as click-throughs and activity via web beacons as described above in the section Cookies & Tracking Technologies
G. Geolocation data.
Physical location or movements.
Our apps may collect location data as described in Information We Collect About You From Third Parties.
chickensouppets.com: Our pet food store locator service asks for a location in order to display it within a map and show nearby stores.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
cssentertainment.com: For contact form messages, we ask for company name. This information is optional.
www.chickensoup.com: For educators interested in our Hallway Heroes program, we ask for job title and school information, such as name, district, county, and state of the school. Some information is optional.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Your Privacy Rights
The CCPA provides California residents (consumers) with specific rights regarding their personal information. If you are a resident of California and are not a job applicant, employee, or employee of another company interacting with us in your job role, you have the right to know about personal information about you we collect, use, and disclose. You also have the right to request that we delete your information.
The CCPA also gives California residents the right to stop the “sale” of their personal information. Based on the current draft CCPA regulation, amendments, and modifications CSS does not "sell" your Personal Information.How to Make a Request
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. An authorized agent may only act on your behalf if you provide a written and signed permission to do so. You will still need to verify your own identity directly with us. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
In order to process your requests, we must first verify your identity. We use the information you provide with your request but may need to request additional information from you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
How We Respond
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services;
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
All rights reserved.